Doing all you can for your customers can mean a difference. That is between keeping many and never seeing some again.
That said are you doing all you can when it comes to meeting the service needs of those you serve?
The hope is you are and that most of your customers do in fact want to keep coming back to you time and time again?
What Goes into Good Customer Service?
Say as an example you operate a medical spa.
Such a business can be quite popular with a fair number of people.
In looking at your medical spa and how you serve clients, focus in on these areas:
1. Customer service 101 – It all starts with the basics and that is top-notch customer service. Most customers will come to expect it from you whether they are long-time customers or are new ones. Make sure you do all you can to meet their basic needs and surpass their expectations.
2. Staying on top of your products – You have to also be sure your products are meeting customer needs. If too many of your products are mediocre at best, odds are some customers will tire of this sooner than later. So, be sure and review your products on a regular basis. Look for those that are not getting the job done or are only doing so to some degree. Replacing products over time is all but a given for you. No matter the massage therapy tools and other items you rely on, make sure they live up to expectations.
3. Listening to your customers – How do you go about getting feedback from the people you serve? If you are not listening to them, it can come to backfire on you. That said you want to deploy myriad of ways to listen to your customers and get their feedback. One of the easiest ways of course if you get a lot of foot traffic at your business is direct chats. Having those face-to-face discussions with customers can be quite meaningful. You want to take whatever time is needed to hear from them. That feedback can make a difference, especially if they have any concerns with you. Also look to things like surveys to hear from your customer base. You can even throw in a little incentive to get customers to report back to you. This can be via discounts on their next visit and more. By listening to customers, there is less chance you lose a large number of them as time goes by.
4. End each transaction with a thank you – Last; never forget to end each transaction with a simple thank you. You may find surprise to see how far such a thank you can go with many people doing business with you. Also ask them if there is anything else you can do for them. When you show you care, odds are most will show appreciation for it.
As you look to give your customers your best service, where might you have to make some improvements?
